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Hotel governance, also commonly referred to as housekeeping, extends far beyond simply tidying the rooms. It is a key element in the guest experience, the hotel's reputation, and operational efficiency. Investing in this area means investing directly in service quality, staff productivity, and the financial health of the business.
What is hotel housekeeping?
In hospitality, it is the sector responsible for ensuring the cleanliness, organization, and maintenance of the hotel's rooms and common areas. However, its role extends beyond that: it also manages linen, controls stock, checks equipment, communicates with other sectors, and ensures the safety and well-being of guests.
Why invest in housekeeping?
1. Improved guest experience
A clean, organized, and well-kept room conveys care and raises the perception of the service's value. Small details, such as well-folded towels, replenished amenities, and up-to-date maintenance, make all the difference in customer loyalty.
2. Operational efficiency
A well-trained and well-managed housekeeping team avoids rework, reduces waste, and optimizes the time between check-out and check-in. This means more rooms are available in less time, especially during periods of high occupancy.
3. Cost reduction
Cost reduction is always important, and with standardized processes and efficient stock control (bed linen, cleaning products, amenities, etc.), the hotel avoids losses, unnecessary purchases, and even misplacement of materials.
4. Strengthening your online reputation
Comments about cleanliness and organization are extremely common in online reviews. Good governance guarantees good scores on these criteria and contributes directly to the hotel's overall rating on sites such as Booking, TripAdvisor, and Google. You can be sure that online reviews, especially when it comes to the hotel's cleanliness and organization, are an extremely important factor in the guest's choice of hotel.
Technology as an ally of housekeeping
In recent years, technology has transformed the way housekeeping is carried out in hotels. With the support of solutions such as Erbon Housekeeping, hoteliers can automate processes, gain real-time visibility of the operation, and make decisions based on data.
Here are some of the benefits of technology applied to housekeeping:
- Automatic distribution of tasks based on occupancy and the day's priorities.
- Control of cleaning time, facilitating room turnover, and ensuring efficiency.
- Reports and indicators on staff performance and the quality of the operation.
- Integrated communication with reception, reducing errors and delays.
- Digital checklists to standardize cleaning and room inspections.
And it doesn't stop there...
Having a PMS like Erbon's, in which the housekeeping module is fully integrated, brings other advantages such as:
Real-time Status Change:
The status of the units can be changed easily on mobile devices, allowing employees to immediately update the status of each unit, such as "clean", "in progress," or "not available".
Autonomy for the Housekeeping Team:
Housekeeping professionals manage the units directly on their mobile devices, without relying on supervisors to change the status, increasing independence and efficiency.
Real results for the business
When housekeeping is seen as a strategic part of the hotel - and not just as a support sector - the results are noticeable at all levels:
- Staff feel more valued and engaged.
- Guests perceive a higher quality of service.
- The operation becomes more agile and intelligent.
- The hotel's profitability increases with a reduction in errors, losses, and rework.
Investing in hotel governance means investing in the foundation of the guest experience and the health of your business. And when technology becomes an ally, processes become even more efficient, connected, and sustainable.
👉 Want to transform your hotel's housekeeping?
Discover Erbon Housekeeping: a solution integrated with Erbon's PMS that optimizes tasks, improves staff performance, and raises the quality of the experience for your guests.
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