Does your hotel have new staff? What's next?

                         Reading time: 2 minutes

Training a new employee is not an easy task, but it is essential for ensuring excellent service in your hotel. Quality of service and efficiency in operations depend directly on how well employees are prepared to face daily challenges. In the hotel sector, where the guest experience is paramount, a well-trained team makes all the difference.

Training new employees goes far beyond just introducing them to their roles; it's about integrating them into the hotel's purpose, teaching them to use work tools accurately, to adapt quickly to the dynamics of the sector and, above all, to offer service that exceeds guests' expectations. This guarantees not only customer satisfaction, but also efficiency in daily operations, a reduction in errors and talent retention.

In this context, it is essential to have a Management System (PMS) that offers support at all times. With Erbon PMS, if you are already our client, you can take advantage of Erbon Academy, an exclusive online tool that provides training and ongoing support to improve your use of the system and maximize your hotel's results.

How does Erbon Academy facilitate employee training?

From providing context on job functions to explaining each hotel process in detail, our Erbon Academy Platform provides comprehensive and effective training for new team members. This ongoing training is essential to ensure that everyone, from their first day on the job, is able to offer a high-quality service.

Erbon Academy is a content-rich tool on the Erbon system and an extra support solution, providing training through didactic tutorials, videos and reports. These materials have been carefully developed to facilitate learning in a clear and practical way.

With Erbon Academy, you can

• Ask questions and learn more about the Erbon system.

• Take part in training on specific modules for new employees.

• Stay informed about system updates and new functionalities.

• Evaluate whether the content was useful, which will help us to continually improve our materials.

The Importance of Training in Hospitality

Training staff is a strategic investment for the success of any hotel. Well-trained employees are more productive, make fewer mistakes and are able to solve problems effectively, resulting in a more efficient operation and exceptional service. In addition, employees who receive regular training tend to feel more valued, which increases motivation and decreases turnover.

Through the Erbon Academy, we are committed to providing all the necessary tools so that your team is always prepared to offer the best guest experience. A well-trained team is the foundation of a successful hotel.

Together, we build strong teams capable of offering the best guest experience.

Stay tuned to the Erbon blog for more tips and innovative solutions for the hotel industry. If you're a hotelier looking to improve your access and conversions, contact us and find out how our solutions can help you achieve your goals.

Be the next success!

Why not find out what Erbon could do for you?

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